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How nagason Protects Your Personal Data

At nagason, your personal data — from account registration details to payment records via DANA, OVO, GoPay, and QRIS — is handled with strict controls and never shared…

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS transaction records protectedYour right to access, correct, or delete dataNo third-party data sales — everContact our privacy team within 24 hours

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What Information nagason Collects and Why

nagason Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with nagason, we collect the information needed to operate your account securely: your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay, or QRIS. We also record transaction timestamps and amounts to

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comply with financial monitoring requirements. Device identifiers and session logs are collected automatically to detect unusual login attempts and protect your account from unauthorised access. We do not collect more than is necessary, and all data processing depends on local law in Indonesia. Players in Yogyakarta
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and across Indonesia are covered by the same data protections described in this policy. Retention periods vary by data type: account credentials are held for the life of your account, while session logs are purged after 90 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our privacy support team is reachable seven days a week. Responses to data access requests are delivered within 72 hours of receipt. Use the channel that works for you — live chat, email, or WhatsApp.

Team online

Live Chat

Our live chat is available daily from 08:00 to 23:00 WIB. Start a session from your account dashboard and select 'Privacy Request' from the menu to route your message directly to the right team.

Email Support

Send your data access or deletion request to our privacy email address. Include your registered phone number and the last payment method you used — DANA, OVO, GoPay, or QRIS — so we can verify your identity quickly.

For urgent privacy concerns, WhatsApp is the fastest path. Message us between 09:00 and 21:00 WIB and a privacy specialist will confirm receipt and open a case number within 30 minutes during operating hours.

HOW WE HANDLE YOUR DATA

Six Ways nagason Keeps Your Data Safe

Data security at nagason is built around specific, checkable practices — not vague promises.

End-to-End Encryption

All data exchanged between your device and our servers uses TLS 1.3 encryption. This applies to account logins, DANA and OVO payment confirmations, and any form submission you make on nagason.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust or withdraw cookie consent at any time through the cookie settings panel in your account preferences.

Account Security Steps

Your account requires email or SMS verification on new device logins. If a login attempt comes from an unrecognised device, we pause the session and send you an alert before granting access.

Data Retention Policy

Session and browsing logs are deleted after 90 days. Payment records linked to GoPay and QRIS transactions are retained for the period required by Indonesian financial regulations, then securely purged.

Third-Party Sharing Limits

We share data only with payment processors — such as the operators behind DANA, OVO, GoPay, and QRIS — and with identity verification partners where local law permits. We do not sell your data to advertisers or data brokers.

Your Right to Request Changes

You can request a full export of your personal data, ask us to correct inaccurate details, or request deletion of your account data by contacting our privacy team via live chat or email. We process all requests within 72 hours.

Your Privacy Policy Questions, Clearly Answered

Below are the questions we hear most often from nagason account holders about how their data is managed. If your question is not covered here, contact our privacy team directly via live chat between 08:00 and 23:00 WIB.

We collect your full name, email address, phone number, and the payment method you add — DANA, OVO, GoPay, or QRIS. We also record the device type and approximate region used during registration to verify your account identity.

Transaction references — amounts, timestamps, and confirmation IDs — are stored securely on our servers. Full wallet credentials stay with DANA and OVO respectively; we never store your e-wallet login details or PINs.

Yes. Send a data access request through live chat or email, and include your registered phone number. We compile and deliver your full data export within 72 hours of verifying your identity.

Contact our privacy team via live chat or WhatsApp with a deletion request. After identity verification, we remove account credentials and session logs within seven business days, retaining only payment records as required by Indonesian financial regulations.

We do not share your personal data with advertisers or data brokers. Data is shared only with payment processors such as DANA, OVO, GoPay, and QRIS, and with identity verification partners where local law permits.

Open your account settings and navigate to the 'Cookie Preferences' panel. You can accept all, reject analytics cookies, or customise your selection. Session cookies required for login cannot be disabled while your account is active.

Reach our dedicated privacy team via live chat (08:00–23:00 WIB), email, or WhatsApp (09:00–21:00 WIB). We open a case number within 30 minutes during operating hours and provide a written response within 72 hours.

How nagason Protects Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Support

WhatsApp

Six Ways nagason Keeps Your Data Safe

End-to-End Encryption

Cookie Controls

Account Security Steps

Data Retention Policy

Third-Party Sharing Limits

Your Right to Request Changes

Your Privacy Policy Questions, Clearly Answered

01 What personal data does nagason collect when I register?

02 Is my DANA or OVO payment data stored on nagason servers?

03 Can I request a copy of all the data nagason holds about me?

04 How do I ask nagason to delete my account data?

05 Does nagason share my information with advertisers?

06 How can I manage cookies on the nagason site?

07 Who do I contact if I believe my privacy rights have been violated?

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