Reference

Your Rights and Our Legal Commitments

nagason operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay, or QRIS.

Terms of ServicePrivacy PolicyCookie PolicyDANA, OVO, GoPay, QRIS CoveredIndonesia Region Applicable

Explore the Lobby Read FAQ

How Our Legal Terms Apply to You

nagason Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction you have on nagason — from opening your account to withdrawing funds via OVO or GoPay. We publish these terms in plain language so you can understand your rights and obligations without needing a lawyer. Eligibility to use our

1
platform depends on local law in your region; we encourage you to verify the rules that apply in your area before proceeding. Any disputes are handled through our internal resolution process first, with escalation paths clearly documented in the full terms document. We update our legal
2
terms when regulations change, and we notify you via the email address linked to your account at least seven days before changes take effect. Your continued use of the platform after that notice period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about our terms, a data request, or a policy concern, our support team is available around the clock to help. You can reach us through live chat directly on the nagason site, by email at our dedicated legal address, or through our Telegram channel. For users in Denpasar or anywhere else across Indonesia, responses to legal queries are typically delivered within 24 hours of submission.

Team online

Live Chat

Available 24 hours a day, 7 days a week through your account dashboard. Legal questions are tagged as priority and routed to our policy team within the hour.

Email Support

Send legal inquiries to our dedicated policy email. We respond within 24 hours and keep a documented record of all correspondence related to your account rights.

Telegram Channel

Join our official Telegram channel for policy announcements, terms update notices, and direct messaging with our compliance support staff during business hours.

DATA AND ACCOUNT SECURITY

How nagason Handles Your Data and Account

We apply industry-standard encryption to every piece of data you share with us — from account registration details to transaction records tied to your QRIS or DANA payments.

Data Encryption

All personal and financial data is encrypted at rest and in transit. This includes payment records from DANA, OVO, GoPay and QRIS transactions processed through your account at any time.

Cookie Policy

We use functional and analytical cookies to maintain your session and improve site performance. You can manage cookie preferences through the settings panel available in your account profile page.

Account Security

Two-factor verification is available on your account and strongly recommended. Any suspicious login attempts trigger an automatic account hold and an email alert to your registered address within minutes.

Data Retention

We retain your account data for a period required by applicable financial regulations. After that window, personal identifiers are anonymised unless you have an active dispute or ongoing account activity.

Your Right to Access

You may request a full export of your personal data at any time by submitting a request via live chat or email. We process and deliver data exports within five business days of receiving a verified request.

Data Deletion Requests

If you wish to close your account and remove your data, contact our support team through live chat. Deletion is completed within 30 days, subject to any outstanding legal or financial holds on your account.

Common Legal Questions from Our Users

Here are the questions we receive most often about our legal terms, your data rights, and how we manage account-related policy matters. If your question is not covered below, our support team is available around the clock through live chat or email to provide a direct answer.

Access to our platform and the legal terms that govern it depend on local law in your region. We encourage you to confirm the regulations applicable to online platforms in your area before opening an account with us.

Submit a data access request through our 24/7 live chat or by emailing our legal team directly. We verify your identity first and then deliver a full export of your account data within five business days.

Transaction records tied to DANA, OVO, GoPay and QRIS payments are retained for the period required by financial regulations. After that window closes and any disputes are resolved, your financial records are anonymised.

Contact our support team via live chat and request account closure with data deletion. We complete the removal within 30 days, except where data must be held due to outstanding financial or legal obligations on the account.

We send an email notification to your registered address at least seven days before any changes take effect. The updated terms are also posted prominently on this page with a clearly marked effective date for your reference.

Yes. Open the settings panel inside your account profile and adjust your cookie preferences at any time. Functional cookies required for login and session management cannot be disabled without affecting your account access.

Contact our support team immediately via live chat, which is monitored around the clock. We can place a temporary hold on your account within minutes and begin an investigation while keeping you updated by email throughout the process.

Your Rights and Our Legal Commitments

Reach Us on Legal and Policy Matters

Live Chat

Email Support

Telegram Channel

How nagason Handles Your Data and Account

Data Encryption

Cookie Policy

Account Security

Data Retention

Your Right to Access

Data Deletion Requests

Common Legal Questions from Our Users

01 Does nagason's legal framework apply to me as an Indonesian user?

02 How can I request a copy of the personal data nagason holds about me?

03 What happens to my DANA or OVO transaction records if I close my account?

04 How do I ask nagason to delete my personal information?

05 How will I know if nagason changes its terms of service?

06 Can I opt out of non-essential cookies on the nagason site?

07 What should I do if I notice unauthorised activity on my account?

Related Pages